nee999 Privacy Policy

1Data Controller

nee999 is the data controller responsible for your personal information as described in this Policy. nee999 operates the platform at nee999.app and is responsible for determining the purposes and means of processing your personal data in connection with your use of our cricket betting, casino games, slots, wallet, and all related services. If you have any questions about how your data is handled, please contact our Data Support team at [email protected].

2Information We Collect

nee999 collects personal data in three primary ways: information you provide directly, information generated by your use of the platform, and information received from third-party service providers. The categories of data we collect include:

• Identity Data: Full name, date of birth, nationality, and government-issued identification number or document details collected during account registration and KYC verification.
• Contact Data: Email address, mobile phone number, and city or region of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial Data: Payment method details, transaction history, deposit and withdrawal records, and wallet balance information. Payment method credentials (bKash number, Nagad number, Rocket number, Upay details, Visa/Mastercard card details) are processed through secure payment gateways and are not stored in full on nee999 servers.
• Technical Data: IP address, browser type and version, device type and operating system, screen resolution, referral URL, session duration, and login timestamps.
• Usage Data: Pages and features accessed, games played, bets placed (including stake, odds, and outcome), bonus offers viewed or claimed, and customer support interactions.
• Communications Data: Records of correspondence between you and nee999's customer support, live chat transcripts, and email communications.
• Verification Documents: Copies of identity documents, address proofs, and payment method ownership evidence submitted during KYC processes.

We do not knowingly collect sensitive personal data beyond what is strictly necessary for identity verification and compliance purposes. We do not collect biometric data, health information, or religious or political affiliation data.

3How We Use Your Information

nee999 processes your personal data only where there is a lawful basis for doing so. The primary purposes for which we use your data are as follows:

nee999 does not use automated decision-making or algorithmic profiling that produces legal or similarly significant effects without human review. Responsible gaming monitoring flags accounts for human review by our safer gambling team rather than triggering automated punitive action.

4Cookies and Tracking Technologies

nee999 uses cookies, web beacons, pixel tags, and similar technologies to operate the platform effectively. These technologies fall into the following categories:

• Strictly Necessary Cookies: Required for core platform functions including session management, login state, and security tokens. These cannot be disabled without breaking platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display options, and recently viewed game categories to personalise your experience.
• Analytical Cookies: Help us understand how players navigate the platform, which pages receive the most traffic, and where users encounter difficulties. Data collected is aggregated and anonymised where possible.
• Fraud Prevention Tokens: Short-lived session tokens used by our fraud detection systems to identify unusual access patterns and protect accounts from unauthorised login attempts.

You can control non-essential cookies through your browser settings. Please note that disabling certain functional or analytical cookies may affect the quality of your experience on the nee999 platform but will not prevent you from placing bets or accessing your account.

5Sharing Your Information

nee999 does not sell personal data. We share your data only in the following limited and controlled circumstances:

• Payment Processors: Financial transaction data is shared with our payment gateway partners (including bKash, Nagad, Rocket, Upay, and card processors) solely to facilitate deposits and withdrawals.
• Identity Verification Providers: KYC document data may be shared with third-party identity verification services to confirm authenticity and comply with anti-fraud obligations.
• Technology Partners: Platform infrastructure providers and hosting partners may process technical data in the course of delivering platform services. All such partners are contractually bound to handle data in accordance with our security standards.
• Legal Authorities: nee999 will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by a valid legal obligation, court order, or where necessary to prevent fraud or protect player safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, player data may be transferred as part of the transaction. Affected players will be notified of any change in data controller prior to the transfer taking effect.

6Data Retention

nee999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. General retention guidelines are as follows:

• Active account data is retained for the duration of the account relationship plus a minimum of five years following account closure, in accordance with standard financial record-keeping requirements.
• KYC documentation is retained for the period required by the applicable anti-money laundering framework governing nee999's operations.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• Customer support communications are retained for a minimum of two years from the date of the last interaction in a support thread.
• Marketing consent records are retained for the duration of the consent plus two years to allow for audit purposes.

Once the applicable retention period has elapsed and there is no overriding legal basis for continued storage, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

7Your Privacy Rights

As a player using nee999, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We aim to respond to all data rights requests within 30 days of receipt.

• Right of Access: You may request a copy of the personal data nee999 holds about you, including the categories of data, the purposes of processing, and any third parties with whom data has been shared.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: In certain circumstances — for example, where data is no longer necessary for its original purpose and no overriding legal obligation requires retention — you may request that your personal data be deleted.
• Right to Restrict Processing: You may request that nee999 limits the ways in which your data is processed while a dispute or correction request is being resolved.
• Right to Object to Marketing: You may opt out of receiving marketing communications from nee999 at any time by contacting support or using the unsubscribe mechanism included in any marketing email.
• Right to Data Portability: Where technically feasible and legally applicable, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.

Please note that certain rights may be limited where nee999 is required to retain or process data in order to fulfil a legal obligation, investigate fraud, or enforce our Terms & Conditions. In such cases, we will inform you of the specific reason why the right cannot be fully exercised in that instance.

8Children and Minors

The nee999 platform is strictly for adults aged 21 years and above. nee999 does not knowingly collect, process, or store personal data belonging to individuals under the age of 21. If we become aware that an account has been registered by or on behalf of a minor, that account will be immediately closed, all balances will be forfeited, and any personal data associated with the account will be securely deleted in accordance with our retention policy.

If you believe a minor has registered on nee999, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

9Security Measures

nee999 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. Our security infrastructure includes:

• TLS 1.2+ encryption for all data transmitted between your device and nee999 servers.
• Encrypted storage for sensitive account and financial data at rest.
• Multi-factor authentication options available for player accounts.
• Regular security assessments and vulnerability scanning of our platform infrastructure.
• Strict internal access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis.
• Staff training on data protection obligations and secure data handling procedures.

While nee999 employs industry-standard security practices, no system is entirely immune to risk. In the event of a data breach that is likely to result in a risk to your rights, nee999 will notify affected players without undue delay and take immediate remediation steps.

10Third-Party Links and Services

The nee999 platform may contain references to third-party payment services (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and game content provided by licensed game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you interact with these providers' services — for example, by initiating a bKash deposit or launching a live casino game stream — your data may be processed by those third parties under their own privacy policies.

nee999 is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party payment or game service provider before submitting personal information directly to them.

11Changes to This Policy

nee999 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will provide notice to active players via the platform dashboard and, where an email address is on file, by email. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.

We encourage you to review this Policy periodically. Continued use of the nee999 platform following notification of changes constitutes your acceptance of the updated Policy. If you do not agree with any updated terms, please contact our support team to discuss your options, including Account closure.

12Contact and Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the personal data nee999 holds about you, please reach our support and data team through the following channels. All contact details are provided as plain text — none of the below are clickable links.

• Email: [email protected]
• Live Chat: Available 24/7 via your nee999 dashboard
• Telegram: @nee999support

Data access and erasure requests will be acknowledged within 72 hours and resolved within 30 days. For urgent security concerns such as suspected unauthorised access to your account, please use the live chat channel for the fastest response.